Local system web browsing tips

I'm not seeing a recent update I made (or Webteam made)

Your web browser stores data over a period of time in its locally-stored memory (cache), instead of fetching the most recent data, to save on network resources. Sometimes this causes unexpected results when web content has been updated, so the local browser data needs to be manually cleared to prompt the new content to appear.

The first thing to try is a force refresh of the page in question. Force refresh your browser for the latest page version by using ctrl-F5 (PC) or cmd-R (Mac).

Then try closing all browser windows down, and re-opening.

If these actions don't solve the issue, try viewing the page in a different browser to the one your normally use. For example, if you normally use Chrome, try using Edge, Firefox or Opera instead.

Alternatively you can go to the settings of your regular browser and delete the locally-stored content and other data in your particular web browser.

Bear in mind that deleting your entire local browser data could remove browsing and download history, cookies, cached images and files, passwords, form autofills and other particular site-specific settings and data - some of which may be useful if you've set these up previously. If you can make sure to only delete cache images and files but if you are unsure then we recommend trying a different browser to your usual one as advised above.

Problems with updating of short URLs should be solved by clearing cached images and files as well but they can also take up to 24hrs to fully permeate out to all servers and browsers.

Browser documentation on clearing cache:

• Chrome
• Firefox
• Edge
• Opera

Please contact webteam@uhi.ac.uk if the list of browsers or links need updating.

email links don't open in my email program

If clicking on email links such as webteam@uhi.ac.uk doesn't seem to prompt the expected behaviour - for example, opening in a blank browser tab instead of Outlook - try the following fix in Windows 10:

Windows 10 > Settings > System > Default Apps > Choose default apps by protocol

Scroll down the list and look at the program listed to the right of:

MAILTO
URL:MailTo Protocol

If this is Google Chrome or another unwanted program, re-select Outlook 2016 or your preferred email program and exit the Settings.

Try opening the email link again.